Warning from BBB: beware of utility bill scam

The Better Business Bureau serving Central, Coastal, Southwest Texas and the Permian Basin has received numerous calls from consumers who say scammers pretending to be with utility companies are threatening to shut off their power if they don’t pay up. Con artists reportedly claimed the customer’s bill was past due and told them to wire a payment or give their credit card information over the phone in order to keep their service.

Erin Dufner with the Austin-area BBB says it’s a nation-wide scam, but the crooks have been trying to set up shop right here in Central Texas.  “Specifically with Austin Energy and CPS Energy, of course in San Antonio, they have been receiving reports as well, from consumers that they have been contacted by these criminals representing themselves as utility employees.”

Dufner says they're trying to determine where the calls are coming from, but they're difficult to track because many appear to be coming from overseas.  She says if you get a suspicious call, hang up and contact your utility company.

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