Passenger Confidence Surprisingly High at Austin’s Airport

ABIA in Austin

Despite passenger numbers falling into the cellar this year for airports across the nation, results of a recent survey conducted by Austin-Bergstrom International Airport show high levels of passenger confidence. The survey, conducted both online and in-person, was conducted between September and October.

“The City has listened to and heard the concerns from people traveling, or considering travel, during this time,” said Gina Fiandaca, Assistant City Manager over the SD23 Mobility Outcome. “We continue to prioritize the safety of our community and our customers, and are using this feedback in the daily operation of AUS to provide the safest traveling and working experience possible.”

Key findings include:
•Passengers cite the cleanliness of facilities, mask-wearing, and physical distancing as the top three reasons they feel safe at the airport;
•95.1% of passengers feel the airport is taking the necessary precautions to ensure the health and safety of passengers;
•More than half of passengers who felt concerned about flying prior to their trip said they feel safer about flying after their trip.

“The health and safety of our passengers and employees remains our top priority and we are confident in the protective measures AUS is taking,” said Jacqueline Yaft, Chief Executive Officer. “We do anticipate passenger demand will increase over the holidays. For those traveling through AUS, we ask that passengers help keep each other and our employees safe by wearing a mask, practicing good hygiene, and maintaining distance so we may all enjoy this holiday season safely.”

52 percent of surveyed passengers said they have plans to travel again before the end of the year.

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