Austin Local News
Austin Water Bill Credits Nearly Complete
By the end of this week, the Austin Water utility is expecting to have credited every customer who experienced an unexplained spike in their bill for September. According to a report from the Austin Monitor, the utility believes Thursday, March 15 will be the day the credits are complete.
More than 17,000 customers dealt with the problem last year, which began in August when many of those bills were abnormally low. But one month later, those bills spiked by massive amounts, with some customers even getting bills for higher tiers simply because of the amount of water that was allegedly used during that one-month period.
But those customers all say they did not use anywhere near the amount of water the utility said they did.
Since then, the city has hired a new vendor to read the water meters, and each reading will also require photos be taken as evidence.
This problem is far from new and dates back at least a couple of years. Despite the thousands of complaints and numerous investigations, Austin Water still has not been able to give any reason as to why these spikes are occurring.